FAQS

GETTING IN TOUCH

What is your contact number?

+61 483-043-896

Beveridge 3753, VIC

Monday to Friday : 9am - 5pm
Saturday : 10am - 11am
Sunday : Closed

OUR CAKES

What cake sizes do you offer?

Our single-tier cakes are available in the following sizes:
5 Inch — approximately 6–8 servings
6 Inch — approximately 12–15 servings
8 Inch — approximately 24–28 servings


We also offer:
2-Tier Cakes — approximately 36–43 servings
3-Tier Cakes — approximately 45–50 servings

The final height and number of servings may vary slightly depending on the cake design, flavour and portion size.

No. Most of our cakes are finished with buttercream rather than fondant. Some decorative toppers may be made from fondant plus other non-edible materials which should be removed before cutting and serving the cake.

Yes. We create customised cakes for birthdays, celebrations and other special occasions.
Please complete our [Custom Cake Enquiry Form] and provide details such as your preferred theme, colours, size, flavour, date and any reference images.

Yes. We offer wedding cakes designed according to your preferred style, colours, serving requirements and event theme.

Please complete our [Wedding Cake Enquiry Form] to discuss your requirements.

Yes. Selected cakes can be prepared as eggless, vegan, dairy-free or gluten-free.

Please note that some dietary options may not be available together—for example, we may not be able to prepare a cake that is both vegan and gluten-free. Availability may also depend on the selected cake design and flavour.

Yes, we do! However, please note that our kitchen handles nuts, so we cannot completely guarantee the absence of cross-contamination. We take precaution to minimise this risk.

ORDERING

How much notice do you require for an order?

We generally require at least two days’ notice, subject to availability.

During busy periods, dates may become fully booked. For urgent or last-minute orders, please contact us and we will let you know whether we can accommodate your request.

Yes. We offer selected cakes that can accommodate:

  • Halal requirements
  • Gluten-free requirements
  • Dairy-free requirements
  • Eggless requirements
  • Vegan requirements

Please include all dietary requirements when placing your order. Some combinations may not be available, and our products are prepared in a kitchen that handles common allergens.

Cakes should be stored in the refrigerator.

Take the cake out approximately one to two hours before cutting and serving, depending on the room temperature. Please also follow any storage instructions included on or inside the cake box.

A full refund may be provided when we receive sufficient notice:

  • At least five working days for non-themed cakes and cupcakes.
  • At least seven working days for themed, customised or logo cakes and cupcakes.

 

Refunds may not be available when an order is cancelled after these cut-off periods, particularly where preparation or customised work has already started. 

Please provide:

  • At least five working days’ notice for non-themed cakes and cupcakes.
  • At least seven working days’ notice for themed, customised or logo cakes and cupcakes.

Changes remain subject to availability and may result in an additional charge depending on the requested amendment.

Yes, subject to availability. We require at least five working days’ notice to change an order date.

Once an order has been moved to another date, the standard cancellation policy may no longer apply.

Sometimes. Please contact us as soon as possible and we will confirm whether we can accommodate your order.

An additional urgent-order fee may apply during busy periods or when an order is required at short notice.

Our cakes generally remain fresh for approximately three to four days when stored correctly in the refrigerator.

For the best flavour and texture, follow the storage and serving instructions provided with your order.

DELIVERY & COLLECTION

Do you offer delivery?

Yes. We provide a hand-delivery service to selected areas across:

  • Melbourne
  • North Melbourne
  • South Melbourne
  • West Melbourne
  • East Melbourne

Please click [here] to view our delivery areas and confirm whether delivery is available to your address.

Delivery charges are $20, $30 or $50, depending on the delivery address and its distance from us.

 

The applicable delivery fee will be confirmed based on your location.

Select your preferred delivery or collection date while placing your order at checkout.

 

When a particular date is unavailable, you may select an earlier date where suitable. Cakes generally remain fresh for approximately three to four days when refrigerated correctly. 

Deliveries may take place at any time between 8:00 AM and 6:00 PM.

 

We will send you a narrower estimated delivery window one day before your scheduled delivery. Tracking information may also be provided by SMS or email on the delivery day. 

Yes. Collection is available Tues-Fri: 1pm-3pm, Sat: 10am-11am.

Please wait for your collection confirmation before arriving, as all cakes are prepared specifically for each order.

Collection is available during the following times:

  • Tuesday to Friday: 1:00 PM–3:00 PM
  • Saturday: 10:00 AM–11:00 AM

Please arrive within your confirmed collection window and provide your order details when collecting the cake.

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